FAQs

ZOLDY has the Answers.

GENERAL BACKGROUND.

What is Zoldy?.

A technological tool designed to protect confidential information and those holding it – in other words, an ‘offensive defence concept’. You tell Zoldy how you want it to operate on your behalf. If all else fails, it then takes control and delivers the information you have uploaded to one or more preselected recipients, along with individualised messages.

What’s its objective?.

To support holders of confidential information in a situation of risk, threat or danger caused by the possession of that information. The range of possible uses is tremendous. Furthermore, in a conflict involving an obvious power imbalance, Zoldy can play a decisive role in counteracting and compensating for that imbalance.

Do I need internet access to use Zoldy?.

Yes, it depends on your device’s internet connection. See our service page.

WHILE ZOLDY IS IN USE.

What happens if my device’s battery runs out?.

If this happens while your Notifications Service is activated and you are unable to reply to 3 consecutive messages, Zoldy will run your settings.

Tip: Stop the Notifications Service till you find a way to recharge your device.

Can I extend my service time?.

Yes. There is a button specifically for this.

What is the Notifications Service?.

Select how often you want your Zoldy to contact you via Notifications. If you fail to reply to 3 consecutive Notifications, Zoldy will run your settings. This amounts to another level of security for both your confidential information and yourself.

What do I do if someone forces me to access Zoldy?.

If you have set up a Panic Password in advance, this is where it comes into play. Your settings will run in the background and no one will know that you have used the Panic Password unless you tell them.

What if I forget the Password Settings?.

If this happens, Zoldy will be unable to help you access the settings you protected. If you’ve activated the Notifications Service, you can reply back until the time runs out.

What is the Negotiator screen for?.

This enables you to negotiate and react while under severe circumstances or direct threats. If you tap anywhere in the screen out of the back button area, Zoldy will instantly run your settings. There’s no way back from this, so be extra careful.

SECURITY.

In the absence of human beings, what controls Zoldy?.

Machines, with no human intervention. Only you can access your Zoldy, which is why we encourage you to understand its operation fully.

Are Zoldy transmissions encrypted?.

Yes. So are files, messages and emails.

How secure is my data?.

Zoldy uses a secure storage service for big volumes of data. Your files are maintained as long as the service lasts. If your emails were sent, your files are kept for 15 days for recipients to download. After that, they are deleted automatically with all the information about the service, including messages, files and emails. If your emails are not sent, everything is deleted as soon as the service ends.

PAYMENTS.

How are my payments processed?.

Zoldy does not process or keep any payment information. Payments are processed exclusively through the Google Pay (Android) or Apple Pay (iOS) platforms. Zoldy receives an affirmative response from them when a client has made a payment and the service starts automatically.

Are taxes included?.

Yes, they are included in the prices you see.

When do I pay for the service?.

After installing Zoldy, you will see the prices directly in the app. Select which package you need and at that moment, Apple Pay or Google Pay will ask you for acceptance and confirmation. When Zoldy receives a positive response, the service starts.

Can I set up an automatic recurring payment?.

No. If you need to extend your time of service, do it manually by tapping Zoldy’s ‘Add Time’ button. The time of service has a limit of 90 days.

PRIVACY.

How is my data collected and used?.

See the Zoldy Privacy Policy for details of how data is collected, processed, used and deleted. This shows how transparent the process is in terms of keeping your confidential information files, messages and emails private.

Is it true I don’t need a username or password?.

Yes. Zoldy uses other technologies to log your smartphone in and provide your service. Please see the Service Benefits.

EMAIL RECIPIENTS.

I have received a Zoldy message.

You should already know the sender. A client can specify up to 5 email recipients.

Is this an email list?.

No. You don’t need to unsubscribe from anything. The email is sent only once and is automatically deleted once the service has finished.

Can I download the files in my email?.

Yes. They will be available for 15 days and then automatically deleted.

Important: Zoldy does not read or scan these files. It only keeps and links them. Recipients should scan them before opening, as Zoldy does not take responsibility for malware.


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